Donation Terms & Conditions

RUFUS is a transparent initiative that funds and delivers food support for shelter dogs and publishes proof. Legal entity: Rufus The Churchill, o. z. | IČO: 57438498 | VVS/1-900/90-73632 | Krásna 433/15, 900 41 Rovinka, Slovakia | Contact: info@rufusthechurchill.org

What is a donation

All payments on this website are voluntary donations to support our work. Donations are not purchases of goods or services. We use donations to buy and deliver dry dog food and, where appropriate, other agreed essentials for dogs (for example: snacks or seasonal/winter items), and to cover the basic costs required to deliver support and publish proof.

Transparency and reporting

We aim to publish regular transparency updates after deliveries. These updates may include photos, delivery confirmations, receipts or invoices (with sensitive data removed), and a short public summary. We report delivered kilograms as the most objective measure. If we show a "Nutrition Unit" estimate, it is an approximation calculated from delivered kilograms and current food prices.

Nutrition unit definition

For reporting and communication, we use the term "Nutrition Unit". 1 Nutrition Unit = 150g of dry dog food delivered (approx.). Feeding needs vary by dog (size, health, activity).

Payment processing

Card payments are processed via TATRA BANK. When you donate, the payment may be authorized by your bank and processed by the payment gateway. After payment, you may be redirected to a "Payment successful" or "Payment not completed" page. These pages indicate the payment flow result and do not display sensitive card data.

Refunds and error window

Donations are generally non-refundable because funds may be allocated to food purchase and delivery planning quickly. However, if you donated by mistake (for example: wrong amount, duplicate donation, wrong card used), you can request a cancellation/refund within 24 hours. To request a refund within the mistake window, contact us and include: your name (if provided), approximate time, amount, and any reference shown by the payment provider. After 24 hours, we may decline refund requests if funds have already been allocated or used for deliveries. We will still review requests case-by-case where required by law.

Chargebacks & unauthorized payments

If you believe a payment was unauthorized, contact your bank immediately. You may also contact us so we can assist with verification. Chargebacks are handled according to your bank and card network rules.

Taxes & receipts

A donation may appear on your bank statement with the merchant/payment descriptor used by the payment provider. If the gateway offers an option to enter an email, you may receive a payment confirmation from the gateway. If you need a donation confirmation letter/receipt (where applicable), contact us and we will provide it if we can verify the transaction and if your local rules require or allow it.

Privacy & data

We process personal data according to our Privacy Policy. We aim to collect the minimum data necessary to process payments, communicate with donors when requested, and comply with legal obligations. Please read the Privacy Policy for details on what we collect, how we store it, and how you can request access or deletion.

Changes to these terms

We may update these Terms & Donation Policy to reflect operational, legal, or compliance changes. The "Last updated" date at the top shows the current version. Material changes will be reflected on this page.

Governing law and contact

These terms are governed by the laws of Slovakia. Contact: info@rufusthechurchill.org